Support Center

Frequently Asked Questions

Tenorshare iCareFiles is 100% safe for sure. It strictly protects users' privacy and all data are encrypted during data transfer.

You can free to use cloud management for 30G, which is only limited to 5 accounts. However, users who upgrade to VIP service have the previlege to enjoy unlimited accounts, 100G/month, 150G/quarter, 300G/year.

Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Credit Card is highly recommended, as it is the quickest way for you to receive the registration code and download link after payment.

It depends on the payment method you use. Generally, you can receive the order confirmation email immediately if you pay the order by credit card. For other payment methods it may take 1-2 hours. If you do not receive it after 2 hours, you can contact our support team directly.

Automatic renewal currently only supports monthly subscription, not for quarterly and yearly subscrition. You can click here to check how to cancel automatic subscription. Or you can contact our support team at any time to cancel it.

We do have a 30-day Money Back Guarantee for all productus If there is no solution after analyzing your problems, you'll be entitled a refund. Please review our refund policy via

Not finding the answer you need?

Don't worry. Simply contact our support team who are happy to help.