Privacy Policy

  1. 1. Introduction

    Tenorshare Technology and its affiliates ("Tenorshare") are committed to respecting and safeguarding the privacy of the personal information we gather. Please read the following Privacy Policy (this "Policy") carefully to help you understand what data we collect, why we collect it and what we do with it.

    This Policy applies to personal information collected by all Tenorshare websites, products and services. We are committed to processing Personal Information under applicable data protection laws. The data is processed exclusively on the basis of General Data Protection Regulation ("GDPR").

  2. 2. What Personal Information Do We Collect

    1. 2.1 Personal data related to your visit to our website, purchase and use of our products

      1. (1) Data collected when you visit our website

        When a user visits our website, we will collect the user's clicks on the website, the pages visited, the date and time of the user's visit to the website, and the source of the user. In most cases, such collections are collected anonymously.

        We may share your information with trusted third parties who adhere to Tenorshare’s commitment to protect your privacy. To comply with applicable laws or respond to valid legal procedures, we may also disclose your personal information to law enforcement or other government agencies.

      2. (2) The data you submit to us

        The personal information we collect through the collection form in the purchase process or other processes includes: your name, profile picture, education, gender, age, country, email address, mailing address, postal code, phone number, payment information (credit card information/ Debit card information or other payment/billing information), company name and industry, your account data, customer support information.

      3. (3) Data collected when you use our products

        We have different types of products, and different products may collect different data. Generally speaking, if you use our products, we may collect the following data:

        • - Your product serial number;
        • - We collect information about the products you use and your use of the products, including but not limited to startup data, function usage information, page clicks and operations, and registration information;
        • - Your local device information, including but not limited to your device model and configuration information, operating system, software version, MAC address, IP address, operation log information, the size and format of the file you operate, etc;
        • - Desktop product operation log, operation crash report, etc. When a user crashes during the use of the product, we will ask the user if they are willing to send the original document to us in order to confirm the cause of the crash and solve the crash problem. Only with the user's consent, we will collect the user's original document information;
        • - Internet product log information. Every time you visit a website, your browser will send certain information to our server. This information is automatically recorded by our server. The server log file includes the following information: IP address, browser type, web request from the browser, referencing or exiting page, number of clicks, login page, URL, viewed page, and other related information.
    2. 2.2 Cookie Information

      Cookies are small text files containing a string of alphanumeric characters. When you visit a website or application, they are stored on your browser or device. Cookies can help websites remember your visit information (such as your preferences) to make the next visit more convenient. Cookies can also help us obtain other information, such as daily visitors to this website and the most visited pages. Cookies are unique and can only be read by the server that assigned them. They cannot be executed as code or spread viruses.

      The use of cookies can help us better understand user behavior, inform us which parts of our website users have visited, and measure and promote the effectiveness of advertising and web searches. If you do not want to allow cookie settings when visiting our website, you can change the settings in your browser to block cookies, but you may not be able to access all pages by doing so. Click to learn more about the Cookies Privacy Policy.

  3. 3. What Purposes Do We Use the Collected Information

    We may use your personal information to:

    • - Necessary to realize product functions;
    • - Verify your identity to complete the order or provide related services;
    • -As necessary for the user to conclude a contract with Tenorshare. So that we can obtain the necessary information to identify and send bills to the user and charge according to the payment method agreed by the user;
    • -Provide personalized information;
    • -Providing your email address to Tenorshare means that you agree to receive notifications on your email address. To inform you of our latest product information, software updates, promotional activities and after-sales service. If you do not want to receive this information, you can exit our mailing list at any time;
    • -Tenorshare's internal statistics and analysis purposes;
    • -For refund management purposes;
    • -Other uses with your consent.
  4. 4. How Do We Disclose Your Personal Information

    We will handle your personal data carefully and confidentially, and will only pass it to third parties within the scope of our subordinates, and will not exceed the scope. We will not share, sell, rent or trade personal data with third parties for promotional purposes.

    Disclosure after obtaining your explicit prior consent. We will inform you in advance of the purpose of public disclosure and the type of information disclosed. After obtaining your explicit consent, we will publicly disclose the information authorized to be disclosed;

    Affiliated companies: Your information may be shared within Tenorshare affiliates, but we will only share necessary personal information for the purpose of providing you with Tenorshare website product-related functions and services, and are bound by the stated purpose of this privacy policy;

    In order to provide the products and services you request, it must be shared with trusted third parties for project cooperation, but we will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share and provide Personal information necessary for the service. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:

    • a. Suppliers of goods or technical services. We may share your personal information with third parties who support our functions. These supports include payment services, data processing, etc. The purpose of our sharing of this information is to realize the core shopping functions of our products and services. For example, we need to share your order number and order amount with a third-party payment institution to confirm your payment instructions and complete the payment, etc;
    • b. Third-party merchants. We must share your order information and necessary information related to the transaction with third-party merchants to fulfill your needs for purchasing goods or services from them, and urge them to complete subsequent after-sales service;

    According to the relevant provisions of the law, or the requirements of the administrative and judicial institutions, to disclose to third parties, administrative and judicial institutions. We will also conduct corresponding reviews and provide reasonable information on this requirement;

    If you are a qualified intellectual property complaint and have filed a complaint, you should disclose it to the respondent at the request of the respondent, so that both parties can deal with possible rights disputes;

    Directly related to national security, national defense security, criminal investigation, prosecution, trial, judgment, execution, social public security and interests;

    Any leakage of personal privacy information of users due to hacker attacks, computer virus intrusion and other force majeure events;

    Other disclosures deemed appropriate in accordance with laws, regulations or website policies;

  5. 5. How Do We Protect Your Personal Information

    We have used industry-standard security protection measures to protect the personal information you provide to prevent unauthorized access, public disclosure, use, modification, damage or loss of data. We will take all reasonable and feasible measures to protect your personal information and ensure that the collected information is only used for the purposes specified in this privacy policy.

    We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We promise that the storage time of your personal information will always be within a reasonable and necessary period required by law or to realize product functions and services. During your use of our products and services, we will store your personal information necessary to provide you with our products and services. If you apply to cancel your account, we will delete or anonymize your personal information within 15 days after you cancel your account.

    In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and what you can independently prevent and reduce risks Suggestions, remedies for you, etc. We will promptly inform you of the relevant situation of the incident by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to issue an announcement. At the same time, we will also proactively report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.

    After you cancel your account, we will stop providing products and services based on that account, and delete your corresponding personal data without special legal requirements.

    You can contact us at [email protected] to apply for cancellation of your account.

  6. 6. Transfer of Personal Data

    Tenorshare transfers the collected personal data to recipients located outside the European Union. These destinations may not have laws protecting users' personal data like the European Union.

    Tenorshare ensures that user personal data processed by Tenorshare or its suppliers and partners operating outside the European Union are safely processed and protected from unauthorized access, loss or destruction, illegal processing, and anything that is incompatible with this privacy policy. The purpose of the inconsistent handling policy.

    • - Tenorshare may transmit your email address and other necessary information (such as your name) to unexpected third-party email sending service providers in the European Union in order to send you promotional emails;
    • -Tenorshare may transfer your payment information to a payment processing company outside the EU to process the transaction;
    • -Tenorshare may use third-party cookies and tracking tools (such as AdWords, Bing, bugsplat, Criteo, discus, fabric, Facebook, FireBase, Flurry, Google Analytics, Hotjar, LinkedIn, Pardot, Quora) to track information about how users use the website And products, such website usage data and product usage data may be sent to and stored on third-party servers located outside the European Union. Such third-party cookies and tracking tools may send tracking data or analysis reports to Tenorshare for the above-mentioned purposes. Most third-party cookies and tracking tools process your personal data anonymously;
    • -Tenorshare may store the collected personal data on the server rented from the server provider;
    • -Tenorshare may transfer your relevant personal information to social media outside Europe, third-party online forums, other marketing platforms and service providers that have completed relevant services;
    • -Tenorshare may transfer your relevant personal information to fraud monitoring and prevention providers outside the European Union to complete related services;
  7. 7. Business Partners and Third-party Service Providers

    At times Tenorshare may make certain personal information available to third-party credit card processors to fulfill customer orders and deliver products.

    Tenorshare uses a secure server hosted by MyCommerce, Share-it, and other 3rd party credit card processors that encrypt all the customer's personal information before it is sent to us, including name, address, credit card number, credit card expiration date, etc. Encryption works to prevent any malicious use of your personal information. Your credit card information is only used for online transactions.

    • MyCommerce

      MyCommerce offers a self-service SaaS eCommerce platform to support software sales for B2B or B2C with nearly 25 years of industry experience. Tenorshare uses MyCommerce to provide you with very secure and fast online purchases. Check Privacy Policy of MyCommerce.

    • Share-it

      Share-it offers an easy and quick solution to selling software and digital products online globally. Check Privacy Policy of Share-it.

    • Paddle

      Paddle offers a self-service SaaS eCommerce platform to support software sales for B2B or B2C. Check Privacy Policy of Paddle.

  8. 8. Children's Privacy

    In order to protect children's privacy, Tenorshare does not allow children under 13 to register and use our services. We will not collect any information from children under the age of 13. We ask children under 13 not to send us any of their personally identifiable information, such as email address, name, contact number or address. If we obtain personal information from a child under the age of 13 without parental consent, we will delete the obtained information as soon as possible. Users who believe that we hold information about children under the age of 13, please contact us at [email protected].

    If you are the guardian of a minor, when you have any questions about the personal information of the minor you are guarding, please contact us through the above contact information.

  9. 9. Your Rights

    If the laws of your jurisdiction provide for the following rights, you may have the following rights and you can consult your legal advisor. According to the GDPR, EU residents have the following rights.

    • The right to be informed: Users have the right to obtain clear, transparent and easy-to-understand information about how Tenorshare collects and uses personal data and their rights. This is why Tenorshare provides users with the information in this privacy policy.
    • The right to acess: Users have the right to access their personal data (if Tenorshare is processing it) and certain other information (similar to the information provided in this privacy policy).
    • The right of correction: If personal data is inaccurate or incomplete, users have the right to correct their personal data.
    • The right of erasure: This "right to be forgotten" allows users to request the deletion or removal of their personal data without a compelling reason to continue using Tenorshare. This is not a general right of erasure; there are exceptions.
    • The right to restrict processing: In some cases, users have the right to "block" or prohibit further use of their personal data.
    • The right to data portability: The user has the right to receive personal data provided to Tenorshare in a structured, commonly used and machine-readable format, and has the right to transmit these data to another controller.
    • The right to object to processing: Users have the right to object to the processing of their personal data at any time based on their specific circumstances.
    • The right to lodge a complaint: Users have the right to lodge a complaint with their national supervisory authority (in France, CNIL) regarding the way Tenorshare processes or processes their personal data.
    • The right to withdraw consent: If the user has agreed to Tenorshare's specific processing of their personal data, the user has the right to withdraw his consent at any time. If the user does this, it does not mean that anything that Tenorshare does with the user's personal data with its consent is illegal).
    • The right to define instructions: Users have the right to define general or specific instructions regarding the storage, deletion and use of their personal data after death.
  10. 10. Additional Notes on iCareFile Service

    For the information you disclose on any website linked to the iCareFiles website, our privacy policy will no longer be valid. Your operations on other websites linked to our website are governed by the policies and terms of that website, and you should review these terms and policies before disclosing personal information.

    Our website is located in the United States, and our services are provided by the United States. Certain information will be stored on servers in multiple other countries/regions on "cloud drives" or other similar distributed hosting platforms. If you are a user visiting our website or service from the European Union, Asia or any other region, the personal data collection, use and disclosure laws governed by their laws are different from the laws of the United States. Please note that you are transferring personal information outside the jurisdiction of your country/region, and by providing your personal information, you agree to transfer your personal information to the United States and other jurisdictions mentioned above, and agree We use your personal information in accordance with this policy.

    After authorization, iCareFiles will only access cloud drives(Google Drive, Google Drive, Data in Google Photos, OneDrive, Dropbox, etc.). We do not store user data, do not analyze user data, and do not share user data. All operations on user data are based on the API interface provided by the cloud drive. Therefore, iCareFiles only acts as a bridge between cloud drives, and also a bridge between users and cloud drives.

    Users can contact us at [email protected] to check and update the information stored in iCareFiles.

  11. 11. Revision of This Privacy Policy

    Tenorshare reserves the right to update or change this Policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you via different channels, such as by posting a notice on our websites or by providing a notice directly to you.

    For any questions, please enter our Customer Service Center for help. Thank you.

  12. 12. How to Contact Us

    If you have any questions, comments or suggestions about this privacy policy or personal information, please contact us in the following ways (in general, we will reply within 10 days, thank you):

    • Please enter our customer service center for help;
    • Customer service email: [email protected];